About Us
Divimah was created for 1 reason: to make DMCs more profitable.
✓ A price you love
Coming from the DMC business, we know the pain caused by expensive software. With our productivity tools costing from 20 Euros per month, and a 100 Euros trial period for up to 12 months, we aim to always ensure that will love our pricing.
✓ 1 license fee for an unlimited number of users
We disagree with the constant compromise between adding more user licenses while trying keeping costs under control.
Our pricing is simple: the monthly fee includes an unlimited number of users.
We want your company to grow, and we want to be part of this journey.
The only costs that we scale are ones where increased usage genuinely increase our company’s running costs, such as costumer service, and API calls. Our commitment is to always state these clearly, and give you the options to choose the service plan that works best for you.
✓ Reducing errors is more important than speeding up the process
Errors are incredibly expensive in the DMC business, especially because of the far-reaching implications. 1) You need to fix the error and this will most often come with an unexpected cost, 2) You need to deal with an unhappy customer, which takes up valuable time from your employees and brings down moral, 3) unless the error is dealt with perfectly (which generally involves even more costs, such as providing compensation), you will suffer the repercussions through social media, or your reputation with the travel company you have sold the trip through. An extreme case circumstance is losing the account all together and which happens all too often.
This is the reason for which a key objective of our software is to limit errors as much as possible. We already do this and we aim to develop this feature even further.
Our Story
Hi, my name is Dimitri, and I created Divimah. I have worked for about three decades in the travel industry, in every part of the business: as a driver, a group leader, a travel agent, a yacht broker, and, for the last 15 years, as a Managing Director in the DMC business. In 2018, I co-created a VIP travel company in Greece, and within five years, we grew to over 10 million Euros in sales and more than 20 employees. All this, despite the upheavals in 2020 and 2021 due to the pandemic.
Over the years, I have lived through so much: early on, as a partner in one of the largest skiing tour operators in Greece, I witnessed our market being wiped out by online websites. We used to have contracts for flight tickets and hotel accommodations from Saturday to Saturday. We would bundle them and make a 20% profit on every trip sold. Then booking.com appeared, and clients could book trips any day of the week, for any length of time, directly with the hotel. Not only was this far superior to our offering, but it also allowed them to avoid the outrageously priced Saturday airfares to skiing destinations. We became irrelevant.
I also lived through the Greek financial crisis, with the banks closing down in June 2015 during our peak season. That was scary.
The reason I describe all this is to explain that I understand the many opportunities and risks involved in operating a travel business. My view is that things have always been hard, but I believe they are getting harder every year.
We are living in a unique time in history, where everything and everyone is becoming directly connected. What is less visible is that these connections are increasingly AI-powered and AI-driven.
How many times have you heard, “I booked it direct”?
How many times have you had to compete with a price published online while being expected to provide a world-class level of service on a 24/7 basis?
DMCs are being gradually pushed out of the value chain, especially with hotels and flights, but increasingly with activities as well, all the while being required to justify the pricing of their services. This trend will continue to grow.
I came to realize a simple truth: change or die.
One of my passions is technology, and for years I have imagined a platform that would empower DMCs to create excellent tailormade itineraries in minutes by leveraging AI. I thought this would be a great tool, but it was just the beginning.
Booking forms were also a pain to manage, so I imagined automating them as well.
Then it dawned on me that there was so much more opportunity. Operations, accounting, and customer service could all benefit from AI tools.
This is the reason I created Divimah—to bring DMCs into a future where they are profitable and successful.
Ultimately, we have one reason for being: we need to make DMCs more profitable.
We genuinely hope that you will join us on this journey.
With thanks,
Dimitri Galani
Co-founder of Divimah.